Distance Learning Faculty and Authors

Herman Aguinis PhD

Dr Aguinis is the Mehalchin Term Professor of Management in the Business School at the University of Colorado at Denver, USA. He has been a visiting scholar at universities in the People's Republic of China (Beijing and Hong Kong), Malaysia, Singapore, Argentina, France and Spain. His teaching, research and consulting activities are in the areas of human resources management, organisational behaviour and research methodology. He has published several books and journal articles in these fields. Dr Aguinis served as Division Chair for the Research Methods Division of the Academy of Management (2003–2004), and currently serves as Editor-in-Chief for the journal Organisational Research Methods. He has delivered over 100 presentations at professional conferences, and has consulted with organisations in the USA, Europe and South America.

Tony Berry PhD

Tony Berry is Professor in the Business School at Manchester Metropolitan University. He began his career as an aircraft designer working on the Anglo-French Concorde as well as a range of aircraft at Boeing in Seattle. He gained a PhD at Manchester Business School, where he was a researcher and teacher for over 25 years. In that time he was director of both the full- and part-time MBA programmes and the doctoral programme, where he founded a DBA degree and many executive development programmes. In addition, Tony was director of the International Teachers Programme.

Tony has a wide international experience, supervising MBA dissertations with students from over 45 countries and doctorates from more than 10 countries. His current research interests include regulation, risk, medium-size enterprises, the voluntary sector, networks, leadership and change. He jointly convenes the Senior Consultants Forum.

Kenneth J. Boudreaux PhD

Kenneth J. Boudreaux is Professor of Economics and Finance at the A. B. Freeman School of Business, Tulane University, New Orleans, US. Professor Boudreaux is an eminent scholar in finance, known widely for his ability to combine cutting-edge knowledge of the field with understandable explanations to professionals. In addition to being a successful researcher and university professor, for the past two decades he has lectured extensively in finance to executives all around the world. Professor Boudreaux is a co-author of The Basic Theory of Corporate Finance, a widely used graduate-level text, and has published significant scholarly research on issues in corporate finance, securities markets and corporate restructuring. His research is cited frequently in journals of finance and economics worldwide. He is an active consultant to the business world and regularly performs analyses involving financial issues for firms in many sectors, including shipping, petroleum, airlines, consumer products and computers.

Herman Brodie

Herman Brodie received his grounding in the financial markets as a trader of soft commodity, stock and fixed-income futures. In 1992 he developed Deutsche Bank's quantitative trading models for the currency markets. The systematic trading strategies that developed from these models are now in use around the world. Herman was a co-founder of Cognitrend, a company established in 2000 to advise financial institutions on the utilisation of behavioral finance techniques.

Ken Brown MA MSc

Ken Brown, MA Econ (Hons), MSc International Banking and Financial Studies, is a Finance lecturer in EBS, having previously worked as a Finance lecturer in the Department of Accountancy and Finance at Heriot-Watt University. His main area of interest is mergers and acquisitions and he has contributed to publications on acquisitions.

Richard Bunning BA MA PhD

Richard Bunning is a principal with Phoenix Associates (UK) Ltd, an OD consultancy with offices in the US and the UK. He was previously an HR Director and internal OD consultant with Pilkington Glass, first in the US, transferring to the UK in 1991. He is a Chartered Member of the Institute of Personnel and Development. An area of specialisation is developing the leadership function throughout organisations, from front-line leadership to the executive.

Dick has worked in higher education as well is in major healthcare delivery organisations in North America. In his practice, he has consulted to a wide variety of organisations including the NHS, Barclays Bank, the Co-operative Wholesale Service, Raytheon Corporate Jets, Crown Cork and Seal, P&O Ferrymasters and Wincanton Logistics. Dick serves on the Board of Governors of St Helens College, is a member of the editorial review boards of Management Decisions and the Leadership and Organisation Development Journal and has some 40 practitioner-oriented publications to his credit. He is listed in the current edition of Who's Who in the World and jointly convenes the Senior Consultants' Forum.

Robert C. Dailey PhD

Robert C. Dailey is Honorary Professor of Organisational Behaviour at EBS. Previously, he was Associate Professor of Organisational Behaviour at the A. B. Freeman School of Business, Tulane University, New Orleans, Louisiana, and Professor of Management and Strategy at the School of Business, Drake University, Des Moines, Iowa. His research interests lie in identifying ways to improve competitive advantage through changes in workforce systems and conducting analyses of current business cases to show the role played by management, strategy and organisational behaviour in building competitive advantage. He has published two books and over 50 papers and empirical research articles on management, organisational behaviour, organisational development, employee job stress, and productivity improvement in scientific laboratories and hospitals.

John Fernie

John Fernie is Professor of Retail Marketing and Head of the School of Management and Languages at Heriot-Watt University. He has written and contributed to numerous textbooks and papers on retail management, especially in the field of retail logistics and the internationalisation of retail formats. He is editor of the International Journal of Retail and Distribution Management, and received the award of Editor of the Year in 1997 in addition to Leading Editor awards in 1994, 1998 and 2000. He is on the editorial board of the Journal of Product and Brand Management. He is an active member of the Institute of Logistics and Transport and the Chartered Institute of Marketing in the UK as well as holding office in the American Collegiate Retail Association. In 2001 he became a member of the Logistics Directors’ Forum, a group of leading professionals in supply chain management and logistics in the UK. He is also a board member of the Scottish Institute for Enterprise and Edinburgh Business School.

Suzanne Fernie

Suzanne Fernie is a further and higher education lecturer in retailing and marketing, specialising in retail environment, retail theories and retail change. She has taught retailing at every level in further and higher education from initial training to honours, and has led further education programmes in retail management and marketing. She has extensive experience of developing, piloting and implementing work-based learning programmes including SVQs in Retail Operations and Customer Service in partnership with a variety of SME and major retail organisations. A certificated online tutor, in the late 1990s she developed (with Scottish Knowledge) an early distance-learning HNC in Marketing. She is a member of the Scottish Qualifications Authority (SQA) Assessment Panel for Distributive Services and the Review Panel for HN Marketing. She also has project development/consultancy experience with a variety of agencies including the National Learning Network, Scottish Further Education Unit and the SQA. She is a member of the Chartered Institute of Marketing and the Chartered Management Institute.

Chris Fill BA MSc FCIM

Chris Fill is Principal Lecturer in Marketing and Strategic Management at the University of Portsmouth. He is also the Senior Examiner for the Marketing Communications module offered by the Chartered Institute of Marketing on the Professional Diploma Programme, in addition to being a Fellow of the CIM. He is the author of Marketing Communications: Engagement, Strategies and Practice, currently in its fourth edition, and is the co-author, with Karen Fill, of Business-to-Business Marketing: Relationships, Systems and Communications.

Hugh Fleming MA MSc

Lecturer in the Economics Department. He graduated at Edinburgh University, where he also completed his MSc thesis. His main area of research is international economics, in which he has published a number of articles. He co-authored the International Trade and Finance elective course for the Heriot-Watt MBA programme. He has recently worked on computer-based simulations for applications in economics.

Stephen Gibb PhD

Stephen Gibb is a visiting fellow at Edinburgh Business School. He has degrees in Human Communication and Human Resource Management from Sheffield Hallam University, and obtained his PhD at Strathclyde Business School. He has lectured in HRM and learning and development since moving from the UK civil service some 15 years ago. He is the author of a popular UK textbook on learning and development and has published many articles in the field, with special interests in the development of coaching and mentoring systems. He is a Fellow of the Chartered Institute of Personnel and Development.

Joachim Goldberg

Joachim Goldberg is a veteran of 25 years at Deutsche Bank, where as head of global technical analysis he introduced the first trading models into the bank. In 1996 he began his investigations into behavioral finance and in 2000 founded Cognitrend to advise financial institutions on the utilisation of behavioral finance techniques.

Iain S. Henderson BSc MBA PhD Chartered FCIPD

Dr Iain S. Henderson is a Senior Teaching Fellow at EBS. Dr Henderson holds BSc and PhD degrees from Heriot-Watt University and an MBA from the University of Dundee. He is a Chartered Fellow of the Chartered Institute of Personnel and Development and a member of the Institute of Learning and Teaching in Higher Education. His principal research interest is in management development, and his main teaching is in the areas of organisational behaviour, strategic planning and research methods. He is currently helping to develop teaching for skills and competencies for the forthcoming EBS MSc in Human Resource Management.

Susan Hetrick PhD

Susan Hetrick is currently working in a senior HR position for a major international financial services organisation. She is also a visiting fellow at the University of Glasgow. Previously, she was HR director for Aegon and a consultant for companies in continental Europe and the UK. She also has academic experience in UK universities and regularly publishes in practitioner and academic journals in the field of international HR, corporate reputations and branding.

Barbara Jamieson BA MBA MCIM

Barbara Jamieson is Senior Teaching Fellow in Marketing at EBS. She holds an MBA, an honours degree in business organisation, and is a member of the Chartered Institute of Marketing and the Market Research Society. Before entering academia, Barbara built up 18 years of commercial marketing experience encompassing strategic marketing management, marketing research, and communications, working in fast-moving consumer goods and consultancy environments.

Devi Jankowicz PhD

Professor Jankowicz holds the Chair in Constructivist Managerial Psychology at the University of Luton Graduate Business School. Since completing his first degree in Psychology at Brunel University, followed by a Doctorate in Management Cybernetics at the same university, he has taught organisational behaviour and a variety of related subjects at universities in the UK, Ireland, Poland and the USA. His special interests include research methods in business and management (especially those reflecting a constructivist epistemology), personal construct psychology and the transfer of knowledge across cultural boundaries, with particular reference to the post-command economies of central Europe. He has published widely in all these fields.

David Jobber

David Jobber is an internationally recognised marketing academic and is Professor of Marketing at the University of Bradford School of Management. Before joining the faculty at the School of Management, he worked in sales and marketing for the TI Group and was Senior Lecturer in Marketing at Huddersfield University. He has wide experience of teaching sales and marketing at undergraduate, postgraduate and executive levels and has held visiting appointments at the universities of Aston, Lancaster, Loughborough and Warwick. Supporting his teaching is a record of achievement in academic research and scholarship. David has published four books and over 100 research papers in such internationally rated journals as the International Journal of Research in Marketing; the Journal of Personal Selling and Sales Management, and the Strategic Management Journal. His eminence in research was recognised by his appointment as Special Adviser to the Research Assessment Exercise panel.

Neil Kay BA PhD FRSA

Neil Kay is Professor of Business Economics at the University of Strathclyde, Glasgow, Scotland. He is the author of numerous articles and five books on corporate strategy and industrial economics. Professor Kay spent two years as visiting associate professor at the University of California and has also been Jean Monnet fellow and visiting professor at the European Union's official university in Florence, Italy. He has acted as adviser and consultant to private and public organisations, including a series of missions in the Balkans (1991–97) on behalf of the United Nations Management Development Programme to help reform post-communist management education and training at university level and on executive short courses.

Tony Keenan BA PhD

Tony Keenan is a Professor of Human Resource Management. He has published many papers on recruitment, on managerial stress, and on the education, training and career development of professional engineers. He has also acted as consultant to several international organisations in these fields.

Gavin Kennedy BA MSc PhD

Professor Gavin Kennedy was Professor of Defence Finance in the Department of Accounting and Finance at Heriot-Watt University and Professor of Economics at Strathclyde University, where he helped to develop the MBA programme. His research interests are all aspects of the history of negotiation; he has written a book on Adam Smith's philosophy and economics and has published extensively in the fields of defence economics and naval history. His books on negotiation are best-sellers and are widely read by practising managers. Professor Kennedy has been managing director of Negotiate Ltd since 1987, an international consultancy specialising in negotiation and influence, whose clients include corporations, government departments and non-governmental organisations in many countries.

Geoff Lancaster MSc PhD FCIM FLCC MCMI MCIPS

Geoff Lancaster is Professor of Marketing at London Metropolitan University. He is chairman of a corporate communications company Durham Associates Group Ltd, Castle Eden, County Durham with offices in London and Hull; Bahrain; Jeddah, Riyadh and Dhahran – Kingdom of Saudi Arabia; Oman; Dubai; Iran (Kish); Ghana; Zambia; Nigeria and South Africa. The company has received the Queen's Award for Exporting. He was previously Senior Examiner and Senior Academic Adviser to the Chartered Institute of Marketing. He is now Chief Examiner to the Institute of Sales and Marketing Management. He has published marketing textbooks with McGraw-Hill, Macmillan, Butterworth-Heinemann and Kogan-Page.

Iain Lauder MA FCIPD FHEA

Iain Lauder is a Teaching Fellow in Organisational Behaviour at EBS. He is a Chartered Fellow of the Chartered Institute of Personnel and Development and a Fellow of the Higher Education Academy. Before joining academia, he spent 25 years in industry as a successful manager and senior manager. His main hands-on expertise is in long-term planning, management development and training, project management and change management. Among his achievements are two cross-company projects that delivered audited capital investment savings of over £400 million. He also led several UK-wide cross-organisational projects to deliver national implementation of quality management systems (successfully audited by the British Standards Institution and Lloyd's Register). Since then, he has gained an MA in management with first-class honours from Heriot-Watt University. His PhD research in human resource management compares similar organisations in Scotland and Australia. This extends his expertise from commercial organisations into the public sector.

Mike Leat BSc MSc Pg Dip

Mike Leat is currently the Head of the HRS, Operations Management and Business Strategy Group in the Business School at the University of Plymouth. He has been involved with and in employee relations for most of his working life, as both an academic and a practitioner. He has worked for the Commission on Industrial Relations and ACAS, in both cases as an industrial relations expert. He also has practical working experience as a personnel practitioner and has occupied positions as both a Personnel Manager and Head of Personnel and Administration.

In recent years, Mike has concentrated upon an academic role and his main areas of interest are now employee relations and international and comparative HRM. He has written a number of books and journal articles in these areas.

Barbara Lewis BSc SM PhD

Barbara Lewis is Senior Lecturer in Marketing at the Manchester School of Management at UMIST. Her teaching and research has long focused on marketing in the service sector, with recent research emphasising customer care and service quality. Dr Lewis has published over 100 journal articles and conference papers and edited the Encyclopaedic Dictionary of Marketing (Blackwell, 1997). She was founder editor of the International Journal of Bank Marketing, has edited special issues for a number of marketing journals and currently serves on the editorial board of several prominent journals. An active participant and presenter at conferences in both Europe and the United States, she was responsible for organising the UK Services Marketing Conference for a number of years. Currently, she is Director of the Customer Research Academy at UMIST.

Niall Lothian BA CA FRSA

Professor Niall Lothian has taught at IMEDE, now IMD, in Lausanne and is currently a member of the visiting faculty of INSEAD, Fontainebleau. He has conducted seminars and managerial briefings in Europe, Africa and China and has been consultant to UK government agencies such as the Ministry of Defence and the Cabinet Office and to international companies such as IBM, Nokia, Philips, Roland Berger, Swire, and Scottish Power. His current research and consulting interests include the study of managerial controls over R&D expenditure, where he published widely, and the accounting implications of flexible manufacturing systems. A chartered accountant by training, he is a past president of the Institute of Chartered Accountants of Scotland.

Christopher Lovelock MA BCom MBA PhD

One of the pioneers of services marketing, Dr Lovelock is an author, teacher and consultant, and gives seminars around the world. His past academic career has included 11 years on the faculty of the Harvard Business School, two years as a visiting professor at the International Institute for Management Development (IMD) in Switzerland and short-term appointments at MIT, Stanford and Berkeley. A frequent visitor to Europe, Dr Lovelock has taught on many occasions at INSEAD and the Theseus Institute in France and at Euroforum in Spain. He serves on the editorial board of professional journals published in Britain, Singapore and the United States. Dr Lovelock is author of 60 articles, over 100 teaching cases and 20 books, including Services Marketing (Pearson Education, 2003) and Product Plus (McGraw-Hill, 1994). He is a recipient of the Journal of Marketing's Alpha Kappa Psi Award, the American Marketing Association's Award for Career Contributions to the Services Discipline, and many awards for outstanding cases.

James R. Lumpkin

Dr James R. Lumpkin is the Dean of the Foster College of Business Administration, Bradley University. Dr Lumpkin is a past president of the Academy of Marketing Science and was named a Distinguished Fellow of the Academy in 1992. He is a past marketing editor of the Journal of Business Research. Dr Lumpkin's primary research interests include retail patronage theory, health-care marketing and research methodology. His recent research has focused on the older consumer. He has received a number of research grants to study the marketplace behaviour and long-term health-care decisions for the older consumer. Before entering academia, Dr Lumpkin worked as a chemist and in marketing research for Phillips Petroleum Company. In addition to his corporate experience, he has directed two consumer research panels.

Keith G. Lumsden MA PhD FRSE

Professor Keith G. Lumsden is director of EBS. The concept of a distance learning MBA was the brainchild of Professor Lumsden while he was at Stanford University in the US, where he taught in the Graduate School of Business for 15 years. He pioneered many of the techniques that form the basis of the MBA courses, particularly self-assessment questions and problems, case studies, databases, and computer simulations. He wrote the first programmed learning texts in economics, some of which have been translated into seven languages. He has published 14 books and over 60 articles in professional journals. Professor Lumsden consults with major companies throughout the world. He is currently engaged in organising and teaching in executive seminars and programmes for many international companies. Some that have used his materials and methodology are American Express, Barclays Bank, British Petroleum, British Telecom, Digital Equipment Corporation, Hewlett-Packard, IBM, Marks & Spencer, Morgan Guaranty, Rolls-Royce, and Volvo Transport.

Chris Mabey

Chris Mabey is Professor of Human Resource Management at Birmingham University Business School. During his career, Chris has worked for a Christian charity, as an Occupational Psychologist for British Telecom and more recently he headed up Management Training for Rank Xerox UK. For the last 15 years he has combined independent consultancy with teaching and researching. At Birmingham Business School he is Head of the International Management and Organization (IMO) Group and Director of the DBA. Chris teaches International HRM on the Masters programmes and leads a European partnership researching management development and knowledge transfer. This includes scholars from nine countries. Chris, who is a Chartered Occupational Psychologist, has written numerous books and papers on HR issues. The latest takes a critical and international approach to management and leadership development.

Neil McClure BSc MBA ACII MIOSH

Neil McClure is a professional risk management consultant with considerable experience in the field of risk management. Mr McClure gained his professional qualifications in insurance while working as a loss prevention advisor with one of the UK’s largest commercial insurers. He then joined a specialist risk management consultancy offering clients advice on their risk management capability. From here Mr McClure joined a specialist risk management consultancy that provided global clients with advice and reviews of their risk management capability. He went on to found his own risk management consultancy. Mr McClure is now group risk manager at one of Scotland largest private companies.

Andrew MacLennan MA

Andrew MacLennan is Managing Director of Strategy Execution Ltd, which he founded in 1997 to provide organisational research, consultancy and management development services. His clients have included corporations such as global banks, insurers, airlines, engineering firms and utilities, as well as various government agencies.

Andrew has lectured on several MBA, DBA and executive programmes at Edinburgh Business School, where he is also writing up his PhD in strategy implementation. He is a member of the global faculty of Duke Corporate Education, the executive education subsidiary of Duke University's Fuqua School of Business, and leads the Institute of Financial Services School of Finance's Strategy Execution Masterclass series.

Andrew is co-author of the EBS Making Strategies Work text and is a first-class honours graduate of Heriot-Watt University.

Graeme Martin BA MSc MBA PhD

Graeme Martin is Professor of HRM at the University of Glasgow, visiting professor at Edinburgh Business School and at universities in the USA, Australia, Italy and Sweden. He has published four books in the field of HRM and organisational change, numerous articles in refereed journals and research reports for the CIPD and Scottish Enterprise. Following an early career in personnel management, he maintains his practical interests in working with organisations in the public and private sector and frequently speaks at major international HR conferences to practitioners. He is the director of the Centre for Reputation Management through People at the University of Glasgow and is also leading a research project on the impact of technology on HR.

Peter Moles MA MBA PhD

Peter Moles is on the faculty of the University of Edinburgh Management School. He took up this post following a career in the City in the international capital markets working for a number of banks, latterly for Chase Investment Bank. His responsibilities included the consultative selling of financial products, customer-related roles in product management, origination, trading, and corporate advisory. His last major post at Chase was as eurobond syndicate manager. His main research interests are in risk management, principally financial risk management, including foreign exchange management problems and the management of financial distress. He has an interest in how management decisions are made and the issues associated with managing complex problems. Training assignments have included KPMG programme, WM Company, NatWest Markets, the Advanced Management Programme in Scotland (AMPS), and Capital Markets training for PBG Bank, Lodz, Poland. He is the principal author of The Handbook of International Financial Terms, and has written two textbooks: Financial Risk Management and Derivatives. He also wrote the financial evaluation modules for the mergers and acquisitions course. He is currently engaged in editing an encyclopedia of financial engineering and risk management.

Christopher Moore

Christopher Moore is the Director of the Glasgow Centre for Retailing at Glasgow Caledonian University. A graduate of the Universities of Glasgow and Stirling, his doctoral thesis considered the internationalisation of foreign fashion retailers into the UK. His research interests include fashion buying and merchandising, fashion brand development and the internationalisation strategies of luxury brand retailers. His research activities have allowed him to work with many of the key international fashion retailers. He is the Assistant Editor of the Journal of Customer Behaviour and sits on the Editorial Panels of a number of leading academic journals. Professor Moore currently holds the Scotmid Chair in Retailing. Scotmid is Scotland's largest independent cooperative society. As part of his remit as Director for the Glasgow Centre for Retailing, his duties include providing research and consultancy services for major retailers and consumer-facing organisations.

John Mullins PhD

John Mullins is Associate Professor of Marketing at the Daniels College of Business of the University of Denver. He holds undergraduate and master’s degrees from Lehigh University and the Stanford University Graduate School of Business, respectively, and a PhD in marketing from the University of Minnesota. Prior to his second career in academia, John served in a variety of executive positions in the retailing industry with the Jewel Companies, Gap, and two entrepreneurial firms he founded. His more than 30 published articles and cases have appeared in The Journal of Product Innovation Management, The Journal of Business Venturing, Marketing Letters, The Journal of Organizational Change Management, The Journal of Management Education, and The Case Research Journal, among others. His current research interests include the assessment of opportunities for new products and new ventures, and factors that influence – and determine the success of – the market entry strategies of entrepreneurs.

Russell Napier

Russell Napier was a fund manager for five years before joining the broking firm of CLSA as an Asian equity strategist in 1995. From 1997 to 1999 he was ranked number one for Asian strategy by Institutional Investor before moving to a consultancy role.

Patrick O'Farrell BA PhD MIPI

Emeritus Professor of Economics, former Dean of the Faculty of Economic and Social Studies and Assistant Principal of the University. Educated at Trinity College Dublin, Professor O'Farrell worked at Queen's University Belfast, the University of Ulster and the University of Cardiff before moving to Heriot-Watt University in 1986. He has published 10 books and monographs and over 100 research papers in refereed journals. The major themes of his research include: transport economics, regional economics, spatial statistics, foreign direct investment, the impact of multinationals on peripheral regions, industrial closures, new firm formation, entrepreneurship, small firm growth and international comparisons of the competitiveness of small manufacturing firms.

Sir Alan Peacock DSC MA DUniv DEcon DSc FBA

Sir Alan Peacock is Honorary Research Professor in Public Finance at EBS. One of the UK's best-known experts on the economics of public finance, he has published over 30 books and monographs and 200 professional articles. He has co-written the government and industry course with Martin Ricketts. He has held senior posts at the London School of Economics (1948–56) and at the Universities of Edinburgh (1956–62), York (1962–78), and Buckingham (1978–84). He was the first vice-chancellor of the University of Buckingham (1983–84). He has been awarded honorary degrees by eight universities, he is one of the few economists that is a fellow of the British Academy, and he is an honorary fellow of the London School of Economics.

He has been an economic adviser to the UK government, to seven other governments and to international organisations such as the Organisation for Economic Cooperation and Development (OECD), the International Monetary Fund (IMF), and the United Nations (UN). For three years (1973–76), he served full-time as chief economic adviser in the UK Department of Trade and Industry and chaired the Committee on Financing the BBC (1985–86), which had a major influence on the future structure of broadcasting. He was knighted for public service in 1987. He has also had business experience as a partner in an economic consultancy, and as a non-executive director of a publishing firm and latterly of a banking concern. He was awarded the Scottish Special Free Enterprise Award in 1987.

Lou E. Pelton

Lou E. Pelton is an award-winning teacher and researcher in the College of Business Administration at The University of North Texas. Dr Pelton's principal research interests include marketing channels, relationship marketing and international distribution. Dr Pelton currently serves as coordinator of two American Marketing Association special interest groups and track chairperson for the Academy of Marketing Science's World Marketing Congress. He has also served as officer in a number of national and regional marketing associations. Dr Pelton has headlined many professional education and training seminars in the US and elsewhere. He currently manages a global electronic bulletin board addressing relationship marketing theory and practice.

Gordon Pepper CBE

During the 1970s and 1980s Gordon Pepper was the UK equivalent of Dr Henry Kaufman. He joined W. Greenwell & Co. in 1960, and during his career there built the UK's leading gilt advisory company. For more than ten years he was the premier analyst in the gilt-edged market. In 1989 Gordon became a professor at the City University Business School (now the Sir John Cass Business School). Gordon advised Margaret Thatcher on monetary issues and is the author of Money Credit and Asset Prices (1994) and Monetarism Under Thatcher (2000), among other titles.

Frances A. Pfab BSc DipStat MILT

Frances A. Pfab is a Senior Teaching Fellow at Edinburgh Business School and the course leader for Quantitative Methods. She has degrees from Sheffield and Edinburgh Universities and has lectured in quantitative methods and management information systems for 20 years. She is the author of three other distance-learning texts and has contributed to texts on psychology and survey methodology. Previous experience includes work as a statistician advising on survey methodology and analysis in medical and social research. Recent consultancy work includes projects on housing stock, smoking, working conditions and logistics. She has recently been invited to join the National Health Service research ethics committee for Scotland, which advises on medical research applications. She is an elected Fellow of the Royal Statistical Society and a member of the Institute for Learning and Teaching.

Jane Priest BA

Jane Priest graduated from Strathclyde University Business School, Glasgow with a Bachelor of Arts in Marketing with first class honours. Her contributions to the Marketing in Brewing and Distilling course are based on over a year of extensive research in the brewing and distilling industry, visiting and interviewing senior executives in companies across Europe, USA and the Far East.

Tony Proctor MA MPhil PhD DipM

Tony Proctor has ten years’ experience in industry and is Visiting Professor in Marketing at the Chester Business School. He also contributes to several postgraduate masters and doctoral programmes in management and business at universities in the UK and has authored several books and articles on marketing and management creativity.

Martin Ricketts BA DPhil FRSA

Martin Ricketts is Professor of Economic Organisation at the University of Buckingham. Previously, he was a research worker on industrial policy with the Federation of British Industries. He has a BA in economics from the University of Newcastle and a DPhil from the University of York. He specialises in industrial economics and public finance. He has held several visiting posts abroad, notably as Visiting Professor at Virginia Polytechnic University in the US and at the University of Catania in Italy. He has co-written the government and industry course with Sir Alan Peacock. He was appointed economic director of the National Economic Development Office (NEDO). He has been much in demand as an economic adviser, receiving assignments from the Anglo-German Foundation and the Centre for Policy Studies. He is a member of the Advisory Council of the Institute of Economic Affairs (IEA) and a fellow of the Royal Society of Arts. He masterminded the IEA's major survey of economists' attitudes to technical and policy questions.

Barry Riley

Until his recent retirement, Barry Riley was the investment editor of the Financial Times, which he joined in 1967. Barry is highly respected throughout the investment industry, and is an Honorary Fellow of the Institute of Actuaries.

Alexander Roberts PhD MBA FCCA FCIS MCBS

Alexander Roberts is director of the Centre for Strategy Development and Implementation (CSDI) at EBS, which provides executive courses, research and consulting services to help organisations develop and implement strategies. He lectures, researches and consults for major organisations on strategy development and implementation. The practical relevance of his work is underpinned by 15 years in senior management, including 10 years as executive director or equivalent in multinational subsidiaries of American and European businesses. He gained his PhD at London Business School in 1997. He has extensive experience of executive and postgraduate management development.

Alex Scott MA MSc PhD

Alex Scott is Professorial Fellow and deputy director of EBS. He is an economist and has published two books and over 30 research papers on efficiency in education, efficient use of energy, energy and the environment, and the cost to the taxpayer of government industrial aid programmes. He is a pioneer in developing and carrying out research into new educational techniques, particularly in business simulations. His executive teaching includes running strategic planning sessions for groups of senior managers, widening the perspectives of functional managers, and teaching financial specialists how economies function in today's highly complex and interdependent world.

John Small BA CBE

John Small is a former deputy principal and Professor of Accountancy and Finance at Heriot-Watt University; he co-wrote the accounting programme with Niall Lothian. He is a member of the board of Scottish Homes. From 1982 to 1991, he was chairman of the Accounts Commission in Scotland. He is a member of the Council of the Chartered Association of Certified Accountants and was its president in 1982–83. He has been chairman of the education committee of the International Federation of Accountants and a member of the executive board of the Union Européenne des Experts Comptables, Economiques et Financiers (UEC), now the Fédération des Experts Comptables Européens (FEE). He is an honorary member of the Arab Society of Certified Accountants. He has also held visiting professorships and external examinerships at various universities and business schools. His special interest is the use of financial information in decision-making for planning and control. In this area, he is a consultant to several organisations and has advised companies and government agencies in the UK and abroad. Professor Small was made a CBE in the Queen's birthday honours of 1991.

Andrew Smithers

Andrew Smithers founded Smithers & Co., a leading adviser to investment managers on international asset allocation, in 1989. Prior to starting Smithers & Co. Andrew was at S.G. Warburg from 1962 to 1989. He is a regular contributor to the Nikkei Kinyu Shimbun's Market Eye column and the London Evening Standard.

David A. Statt MA PhD

David A. Statt is a psychologist by trade with an MA(Hons) from the University of Glasgow and a PhD from the University of Michigan. As well as working as an academic in Britain and North America he has also been a manager, trainer and market researcher. His books have been translated into nine languages.

David Strutton

Dr David Strutton is the Acadiana Bottling and J. Wesley Steen Regents Professor in Business Administration at the University of Southwestern Louisiana. Dr Strutton's principal research interests include business-to-business marketing, personal selling and sales management. Dr Strutton is treasurer of the Southwestern Marketing Association and an active member of the Academy of Marketing Science and the American Marketing Association.

David Targett MA PhD

David Targett is Professor of Information Management at the Management School of Imperial College London. After working in industry, he held academic posts at the London Business School and the University of Bath's Management School before moving to Imperial College London in 1998. He has extensive experience of teaching courses in decision sciences and information systems management for undergraduates as well as MSc and MBA students and executives. He was part of the team that developed the London Business School's Executive MBA programme and he led the design of a new MSc in strategic information systems at the University of Bath. At the University of Bath, he created the Centre for Research into Strategic Information Systems (CRSIS) and was its first director. His main research interests are the strategic role of information systems (IS), including ecommerce, business forecasting, the evaluation of IS investments, and government policy on IT.

His projects include IS evaluation and decision-making, strategic outsourcing as a part of competitive strategy, ecommerce, and entrepreneurship for SMEs, all funded by industrial and government sponsors. ICE-CREAM (Interactive Consumption of Entertainment in Consumer-responsive, Engaging and Active Media) is a multimillion-euro project funded by the EU and industrial partners and is concerned with the business exploitation of digital television. He has consulted for a wide range of organisations. Recent assignments have included a confidential report on IT investments for the UK Treasury and participation in the Cabinet Office's review of government IT projects. In 2000, he was appointed specialist adviser on ecommerce to the House of Lords Select Committee on Europe. He is one of four judges for the UK Ebusiness Awards, sponsored by the Institute of Directors, and a member of the editorial board of the US journal Information and Management.

Monir Tayeb BA MLitt PhD

Monir Tayeb has been conducting research in employee management and leadership styles practised in various countries since 1976. She has a BA in business studies from the University of Tehran, an MLitt in organisational behaviour from the University of Oxford and a PhD from Aston University in Birmingham. Prior to her studies in the UK and lectureship engagements at Sussex and Heriot-Watt universities, she worked as a senior Finance Officer with a state-owned company in Tehran for six years until 1976. She has published several books and articles and contributed to a large number of edited books and international conferences. She is currently an Honorary Reader at Heriot-Watt University and acts as an external examiner for doctoral theses and MBA courses for a number of British universities.

Kathryn Vagneur BSc MSc PhD CPA

Dr Kathryn Vagneur manages a private investment portfolio in London. Previously, she was a director with PricewaterhouseCoopers.

She is a past-president of the UK Society of CPAs and a member of the Management Control Association and the business governance and ethics panel of the London Society of Chartered Accountants. She has experience of designing and managing start-up businesses and of managing in established companies. She has advised major international companies and taught executive development courses on three continents.

Her PhD research, undertaken at London Business School, explored management and control process factors that differentiated companies with good long-term performance from the rest. One of those factors – the way performance is measured and how those measures are used – was the focus of her thesis. Since then, she has continued to research board-level corporate governance issues.

Sandra Vandermerwe BA MBA DBA

Sandra Vandermerwe holds the Chair of Management at The Management School, Imperial College, University of London, where she is Professor of International Marketing and Services. She also teaches in executive development programmes at Vrije University, London Business School and Manchester Business School. Previously, she spent 10 years as Professor of Marketing and Services at IMD in Switzerland and was Professor of Marketing at Witwatersrand University in South Africa. She also held managerial and executive positions in retailing and marketing research. Her teaching, research and consulting interests emphasise the transformation needed to achieve customer-focused strategies in today's global environment. Professor Vandermerwe has won many international awards for her case studies. She is a Fellow of the Royal Society of Arts, Manufactures & Commerce (RSA) and serves on several editorial boards. She has published numerous articles and many books, including Customer Capitalism (Nicholas Brealey, 2001).

Orville Walker Jr BSc MA PhD

Orville Walker is James D. Watkins Professor of Marketing at the University of Minnesota, US. He has published seven books and over 50 articles in professional journals on a wide range of topics, including consumer behaviour, distribution and retail management, sales force motivation, marketing strategies, and the implementation of marketing programmes. In 1981, he was the joint winner of the O'Dell award for the best article published in TheJournal of Marketing Research and in 1989 he was the joint winner of the Harold H. Maynard award for making the most significant contribution to marketing theory in an article published in TheJournal of Marketing. Besides his graduate and undergraduate teaching, Professor Walker has taught many programmes for executives from Pepsi-Cola, Union Carbide and other companies.

William Wallace BSc MSc PhD MCIOB MAPM

William Wallace is Senior Teaching Fellow at the EBS Centre for Strategy Development and Implementation. He chairs the MBA and DBA courses in project management and strategic risk management. Dr Wallace has an extensive range of academic and industrial experience. The work for his first degree and master's degree (Loughborough University, 1983) established a broad academic framework for project management. He subsequently developed and refined this framework through research as a Heriot-Watt scholarship doctoral student. This led to his PhD in design project management (Heriot-Watt University, 1987). He subsequently worked as a professional project manager with private- and public-sector employers before returning to academia in 1995, where he led the Heriot-Watt MSc programme in construction project management from 1995 until 2001.

Peter Warburton

Peter Warburton spent 15 years in the City of London as economic adviser and chief economist for the investment bank Robert Fleming and at Shearson Leman. He had previously worked as an economic researcher, forecaster and lecturer at the London Business School and the City University Business School. He is a member of the IEA's Shadow Monetary Policy Committee and the author of Debt and Delusion, published in 1999.

Stephen Wright

Stephen Wright is a lecturer in economics at Birkbeck College, University of London. He was previously a staff economist at the Bank of England and a Senior Research Associate in the Faculty of Economics and Politics at the University of Cambridge. Since 1991 he has been a part-time consultant to Smithers & Co., authoring reports for professional investors on financial markets.